Terms of service

Terms of Service - Luvella
Website: https://luvellagifts.com

Welcome to Luvella. These Terms of Service govern your use of our website and purchases made through it. By accessing our website or placing an order, you agree to these Terms. Please review them carefully before making a purchase.

1. General Information

These Terms of Service apply to your use of https://luvellagifts.com and all purchases made through the website.

By placing an order, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian, and that you are legally capable of entering into a binding agreement.

Luvella reserves the right to modify or update these Terms at any time. Changes become effective when published on our website. Your continued use of the website following an update constitutes acceptance of the revised Terms.

2. Orders and Acceptance

All orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance or shipment.

We reserve the right to refuse or cancel an order for reasons including:

  • Product or inventory unavailability

  • Incorrect pricing or product information

  • Payment authorization issues

  • An incomplete or invalid shipping address

  • Suspected fraud or unauthorized activity

  • Restrictions affecting our ability to fulfill the order

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

3. Pricing, Sales Tax and Payments

All prices displayed on the website are in United States Dollars (USD) unless otherwise stated.

Applicable state and local sales taxes may be calculated and added during checkout based on the order and delivery address.

Accepted payment methods

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Google Pay

  • Apple Pay

  • Shop Pay

Available payment methods may vary depending on the customer’s device, location and checkout eligibility.

Payments are processed securely through third-party payment providers. Luvella does not store or have access to your complete payment-card information.

By submitting payment, you confirm that you are authorized to use the selected payment method and that the billing information provided is accurate.

4. Shipping and Delivery

We aim to ensure that every order arrives safely and within the estimated delivery timeframe.

Order processing

  • Orders are normally processed Monday through Friday, excluding U.S. federal holidays.

  • Please allow approximately 1–3 business days for processing and quality checks before dispatch.

  • Processing times may be longer during holidays, major sales or periods of unusually high demand.

Estimated U.S. delivery

Processing: 1–3 business days
Delivery: 4–7 business days after dispatch

Delivery estimates are not guarantees. The exact shipping method, charge and estimated timeframe available for your order will be displayed at checkout.

Tracking

A shipping confirmation containing tracking information will be emailed once tracking becomes available.

Tracking information may require additional time to update after the shipping carrier receives the package.

Shipping delays

If we become aware that your order cannot be shipped within the timeframe originally stated, we will notify you and, where required by applicable law, provide the option to:

  • Accept the revised shipping timeframe; or

  • Cancel the affected order and receive a refund.

Incorrect addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if an address needs to be corrected. Once an order has entered production or been dispatched, we may be unable to change or redirect it.

Additional shipping charges may apply if an order is returned or requires reshipment because an incorrect or incomplete address was provided.

Lost, stolen or damaged packages

Please contact us promptly if your package appears to be lost, arrives damaged or is marked as delivered but cannot be located.

We may ask you to confirm the delivery address, check with household members or neighbors, and contact the shipping carrier while we investigate.

Luvella is not responsible for theft occurring after a carrier has correctly delivered a package to the address supplied at checkout. However, we will provide reasonable assistance with carrier inquiries or claims.

Events outside our control

Delivery may be affected by weather, carrier disruptions, customs processing, natural disasters, labor disputes or other events beyond our reasonable control.

For assistance with shipping, contact support@luvellagifts.com.

5. Returns and Refunds

Subject to the conditions below, eligible non-personalized items may be returned within 30 days of delivery.

To qualify for a return, an item must be:

  • Unused and unworn

  • In its original condition

  • Returned with its original packaging, where reasonably possible

  • Accompanied by proof of purchase

Non-returnable products

Except where an item is faulty, damaged, incorrect or otherwise required by applicable law, we do not accept returns for:

  • Customized, engraved or personalized products

  • Earrings or other hygiene-sensitive items

  • Final-sale products

  • Gift cards

Customers are responsible for return shipping costs unless the product received was faulty, damaged or incorrect.

Original shipping fees are generally non-refundable unless required by law or the return results from our error.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow up to 7 business days for us to process an approved refund. Your financial institution may require additional time to make the funds available.

To request a return, contact support@luvellagifts.com and provide your order number and reason for the return.

6. Faulty, Damaged or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives faulty, damaged or different from what you ordered, contact support@luvellagifts.com and provide:

  • Your order number

  • A description of the problem

  • Clear photographs showing the product and issue

After reviewing the claim, we may offer an appropriate replacement, repair or refund in accordance with applicable law and the circumstances of the order.

Do not return an item before receiving return instructions from us.

7. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

Orders may only be changed or canceled before processing or production begins. Once an order has entered production, been personalized or been dispatched, changes or cancellations may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be canceled.

Nothing in this section limits cancellation or refund rights that may apply when an order is delayed or cannot be fulfilled.

8. Product Information

We make reasonable efforts to display product descriptions, dimensions and colors accurately.

However, colors may appear differently depending on your screen and device settings. As many products are handmade, finished or personalized individually, minor variations may occur.

Product images may include props or packaging for presentation purposes. Only the items specifically identified in the product description are included with the purchase.

9. Personalization

Customers are responsible for checking all names, dates, messages, photographs, spelling, capitalization and other personalization details before submitting an order.

We may reproduce personalization exactly as submitted. Luvella is not responsible for errors contained in customer-supplied information.

We reserve the right to reject personalization containing content that is unlawful, threatening, abusive, discriminatory, infringing or otherwise inappropriate.

10. Intellectual Property

All website content—including text, graphics, product images, logos, designs, videos and page layouts—is owned by or licensed to Luvella and is protected by applicable intellectual-property laws.

Content may not be copied, reproduced, modified, distributed, published or commercially exploited without prior written permission from Luvella.

11. Prohibited Uses

You may not use our website:

  • For any unlawful or fraudulent purpose

  • To violate another person’s rights

  • To transmit malicious software or harmful code

  • To collect information about others without authorization

  • To interfere with the website’s security or operation

  • To submit false, misleading or unauthorized orders

  • To reproduce or exploit website content without permission

We reserve the right to restrict or terminate access when we reasonably believe these Terms have been violated.

12. Third-Party Services and Links

Our website may contain links to third-party websites and may use third-party providers for payments, shipping, analytics and other services.

We are not responsible for the content, availability, security or privacy practices of independent third parties. Your use of third-party services may also be governed by their own terms and policies.

13. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, Luvella will not be liable for indirect, incidental, special, punitive or consequential loss arising from the use of the website or products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits any consumer right or remedy that cannot legally be excluded or limited.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Luvella and its owners, officers, employees, contractors and service providers from claims or losses arising from your unlawful use of the website, your violation of these Terms or your infringement of another party’s rights.

15. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the greatest extent permitted by law. The remaining provisions will continue in effect.

16. Governing Law

These Terms are governed by the laws of the State of Wyoming and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this section removes any mandatory consumer protection or legal right available to you under the laws applicable in your state of residence.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and any other policies displayed on the website, constitute the agreement between you and Luvella concerning your use of the website and purchases made through it.

18. Contact Information

For questions regarding these Terms, an order, return or shipment, contact:

Luvella Gifts
Email: support@luvellagifts.com
Website: https://luvellagifts.com