Refund Policy

RETURNS & REFUNDS

We accept returns for both defective and non-defective products within 30 days of delivery.

RETURN CONDITIONS

To qualify for a return:

• The product must be returned within 30 days of delivery.
• The product must be unused, unworn and in its original condition.
• All original packaging and tags must be included.
• Proof of purchase is required.

HOW TO REQUEST A RETURN

To request a return, email support@luvellagifts.com within 30 days of delivery.

Once your request is approved, we will provide return instructions and the appropriate return address. All returns are accepted by mail.

Please do not return a product before contacting us.

RETURN SHIPPING

For non-defective returns, the customer is responsible for return shipping costs.

If a product arrives damaged, defective or incorrect, Luvella Gifts will cover the return shipping cost.

EXCHANGES

We accept exchanges within 30 days of delivery. Please email support@luvellagifts.com to request an exchange.

REFUNDS

Once we receive and inspect the returned product, approved refunds will be issued to the original payment method within 7 business days.

Your bank or card provider may require additional time for the refund to appear in your account.

RESTOCKING FEES

We do not charge restocking fees.

RETURN POLICY SUMMARY

Return window: 30 days from delivery
Return method: By mail
Product condition: New, unused and unworn
Return shipping: Customer responsibility for non-defective returns
Defective or incorrect products: Return shipping covered by Luvella Gifts
Restocking fee: None
Refund processing time: Within 7 business days after receiving and inspecting the return