Shipping policy

Shipping Policy – Luvella

Thank you for shopping with Luvella. We take great care to ensure your jewelry arrives safely and on time. Please review our domestic shipping information below.

  • Orders are dispatched from the USA via USPS.

  • Processing takes approximately 1–3 business days.

  • Delivery takes approximately 4–7 business days after dispatch.

  • Tracking details are provided once an order has been dispatched.

  • Delivery times may vary depending on the destination and carrier conditions.

Order Processing

  • Orders are processed Monday through Friday, excluding U.S. federal holidays.

  • Processing begins the same business day for orders placed before 2:00 PM ET.

  • Processing begins the next business day for orders placed after 2:00 PM ET.

  • Processing time refers to the time required to prepare an order before dispatch.

  • During holidays, major promotions or periods of high demand, processing may take longer.

Delivery estimates are not guarantees. The delivery timeframe begins after your order has been dispatched and tracking confirmation has been issued.

Shipping Options

  • We offer free shipping within the USA on all orders.

  • Available shipping methods and estimated delivery timeframes are displayed during checkout.

  • Delivery timeframes begin once an order has been dispatched.

  • For questions about shipping options or delivery times, contact support@luvellagifts.com.

Tracking Your Order

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

  • You can track your package using the link included in your shipping confirmation email.

  • Tracking information may require additional time to update after the shipping carrier receives your package.

  • If you experience a delivery issue or tracking delay, contact support@luvellagifts.com.

Lost, Damaged or Missing Packages

If your package appears to be lost, arrives damaged or is marked as delivered but cannot be located, please contact support@luvellagifts.com promptly.

We may ask you to:

  • Confirm the delivery address provided with your order

  • Check with household members or neighbors

  • Check around the delivery location

  • Contact the shipping carrier while we investigate

If your order arrives damaged, please provide your order number and clear photographs of the item and packaging so we can assist you promptly.

Luvella will provide reasonable assistance with carrier inquiries or claims. However, Luvella is not responsible for theft after a package has been correctly delivered to the address provided during checkout.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you need to correct your address, contact us immediately at support@luvellagifts.com. Once an order has entered processing or has been dispatched, we may be unable to change or redirect it.

Additional shipping charges may apply if an order is returned or requires reshipment because an incorrect or incomplete address was provided.

Shipping Delays

If we become aware that your order cannot be shipped within the timeframe originally stated, we will notify you and, where required by applicable law, provide the option to:

  • Accept the revised shipping timeframe; or

  • Cancel the affected order and receive a refund

Delivery may be affected by weather, carrier disruptions, natural disasters, labor disputes, holidays or other circumstances beyond our reasonable control.

Important Information

  • Business days do not include weekends or U.S. federal holidays.

  • Processing and delivery timeframes are estimates and may vary depending on the destination, weather, carrier conditions or periods of high demand.

  • Luvella is not responsible for delays caused by the shipping carrier after an order has been dispatched.

  • For questions or concerns regarding your shipment, contact our customer support team at support@luvellagifts.com.